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Articles: Moral Stories | Vanilla Ice Cream....
- Mr. Ramanjaneya Reddy Annareddy
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An Interesting Story - Never underestimate your Clients' Complaint, no matter
how funny it might seem!
This is a real story that happened between the customer of General Motors and
its Customer-Care Executive. Pls read on.....
A complaint was received by the Pontiac Division of General Motors:
'This is the second time I have written to you, and I don't blame you for not
answering me, because I sounded crazy, but it is a fact that we have a tradition
in our family of Ice-Cream for dessert after dinner each night, but the kind of
ice cream varies so, every night, after we've eaten, the whole family votes on
which kind of ice cream we should have and I drive down to the store to get it.
It's also a fact that I recently purchased a new Pontiac and since then my trips
to the store have created a problem.....
You see, every time I buy a vanilla ice-cream, when I start back from the store
my car won't start. If I get any other kind of ice cream, the car starts just
fine. I want you to know I'm serious about this question, no matter how silly it
sounds 'What is there about a Pontiac that makes it not start when I get vanilla
ice cream, and easy to start whenever I get any other kind?'
The Pontiac President was understandably skeptical about the letter, but sent an
Engineer to check it out anyway.
The latter was surprised to be greeted by a successful, obviously well educated
man in a fine neighborhood. He had arranged to meet the man just after dinner
time, so the two hopped into the car and drove to the ice cream store.
It was vanilla ice cream that night and, sure enough, after they came back to
the car, it wouldn't start.
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